Responsibilities:

• People management. Onboarding new people, people performance assessment, and responsibility for daily team operations.

• Customer Management. To maintain and update the Client Onboarding program, control retention, churn rate, and daily team communication with the customers.

• Documentation management. To maintain and improve external product documentation for a knowledge base. To maintain internal processes documentation. To create new documentation based on the project changes.

• Billing control. To control AR metrics and communicate with the finance team.

• Product Involvement. To create and describe tasks/bugs in Jira based on Customers feedback in complex situations. Suggest product improvements and new features based on customer feedback.

• To build customer success (work with NPS, regular customer performance audits, feature updates, etc.)
  
  

Soft Skills

• Result-oriented person

• Passion for improving service level, changing processes, and meeting customers expectations

• The candidate loves people and is inspired to work on the professional growth of the team

• Not afraid of taking the responsibility

• Strong problem-solving skills

• Passion for tech products and complex domains

• Great leadership skills

• Good analytical and critical thinking skills

• Attentiveness and good time-management skills

• Outstanding interpersonal and communication skills
  

Hard Skills

• Experience working in an IT company as an Account Management Team Lead/Customer Care, or Success Team Lead/Technical Support Team Lead or similar senior positions

• Advanced level of English

• High business correspondence and conference call skills

• Strong prioritization skills (how to prioritize Customers, tasks, etc.)

• Deep knowledge of the product you are working on. Ability to understand the product functionality and easily communicate with the tech team

• Cross-functional communication experience (e.g., with legal or finance teams, etc.)

• Excel, Google spreadsheets, and analytical tools knowledge

• Experience working with KPIs systems to evaluate people's performance and prioritize the Customers
  

Will be a plus

AdTech Experience (oRTB/programmatic environment)

Opportunities for growth

At SmartyAds, we are deeply committed to your personal and professional growth. We value your development and career progression, and we're proud to share that over 90% of our managerial positions are occupied by individuals who have grown within our own ranks.

As a logical development of your career, you can potentially expect growth to a more senior position in Account Management. However, your journey with us is not confined to the path of Account Management. We provide a diverse range of opportunities where you can fully unleash your potential.

So, dream big and set significant goals. Your potential for growth here knows no bounds, and your success is our success.

Benefits:

• Flexible work setup: Choose between fully remote, hybrid, or office-based in Kyiv with refreshments/snacks and dedicated spaces for relaxation and leisure activities.

• Professional growth: Join a strong team, access courses and conferences, and utilize our electronic library for continuous learning.

• Performance-based annual salary reviews: Fair and competitive compensation tied to your work performance.

• Work-life balance: Enjoy 22 paid vacation days per year.

• Well-being support: Comprehensive medical insurance, paid sick leaves, access to a corporate psychologist ans sports compensation.

• Vibrant corporate culture: Offsite parties, celebrations, team-building activities, sporting events, and corporate gifts/bonuses.