About the role
AdTech company with 7 years of experience, trusted by over 150 clients, multiple award-wins, and a strong reputation as a leader in the AdTech industry.
Now, we're looking for an Account Manager to bring additional expertise and value to the Team. Together, were going to grow faster!
Responsibilities:
Assist Clients using our products with their daily operations.
Help Clients with troubleshooting and investigating various cases they need our assistance with.
Assist Clients with resolving technical issues in collaboration with the technical team.
Analyze and optimize clients' performance and profitability on our technology.
Create and describe tasks/bugs in Jira based on Clients' feedback in complex situations.
Suggest product improvements and new features based on customer feedback.
Maintain and improve external product documentation for a knowledge base.
Maintain internal process documentation.
Create new documentation based on project changes.
Communicate with Clients across various communication channels (Slack, email, calls, etc.).
Requirements:
Experience working at IT companies as an Account Manager, Tech Operations Specialist, Tech Support Specialist, or in a similar role.
Advanced level of English.
Strong business correspondence and conference call skills.
Strong prioritization skills (ability to prioritize customers, tasks, etc.).
Deep knowledge of the product you are working on, with the ability to understand product functionality and communicate effectively with the tech team.
Cross-functional communication experience (e.g., with Tech, Sales, or Product teams).
Proficiency in Excel, Google Sheets, and analytical tools.
A black belt in going above and beyond (hardworking, proactive multitasking as we scale, keeping pace with the growing complexity of our technologies).
Will be a plus:
AdTech Experience (oRTB/programmatic environment)
How we work
For us, the main thing is transparency and healthy communication within the team. We trust, but we measure everything by results: work from home if you want, or drop by for a coffee at our offices in Kyiv and Lviv.
We wont let you get bored or stop developing. We will pump up your skills together with courses, send you to events, and give you access to our library. Your task is to grow, and ours is to help you with it.
Regarding money: there is a review of terms once a year according to our policies. The main criterion is the result; everything is transparent here.
You can expect 22 vacation days, medical insurance, sick leave, and other cool stuff, and, of course, the most interesting challenges of the AdTech industry in a wonderful team!
Join us!